CGV and Refund Policy

RETRACTATION

The right of withdrawal does not apply to professionals acting for purposes that fall within the scope of their professional activity. The 14-day retraction fee is applicable only to non-professional customers: the non-professional client has a 14-day delay from receipt of the products ordered to return them to https://lapetiteforaine.com/en/ for refund. In this case, the customer will have to return to his or her own expense the new products, in their original packaging intact and closed, accompanied by any accessories, instructions for use and documentation. In the event of the exercise of the right of withdrawal, https://lapetiteforaine.com/en/ undertakes to refund the amounts paid by the customer, without charge, with the exception of the return fees. The refund is due within 30 days.

RETUR

In the case that the products delivered would not correspond to the customer’s order, https://lapetiteforaine.com/en/ may, under the stated reserves, either accept the return of the products concerned, or reimburse the customer for the value of the product, or issue an asset equivalent to that initially charged for the products whose return has been accepted (excluding packaging and transport costs), and that will be credited to the customer’s account. Any acceptance of return is subject to the following conditions:

1/ The Customer has a maximum of 48 hours from the date of delivery of the product concerned to make their request to return to https://lapetiteforaine.com/en/ by email or directly to the Lapetiteforaine.com website

2/ Packaging and transportation costs for return and re-shipment are borne by the customer, with the exception of returns that may be caused by https://lapetiteforaine.com/en/.

3/ The organisation of the transport of returned or resented products (choice, operating conditions and cost of the carrier) belongs to https://lapetiteforaine.com/en/

4/ The returned product must be in a perfect condition, without being used, with all of its accessories, documentation and in its original packaging not altered.

5/ Return request following an order error.

Request within 48 hours

Beyond this period no return will be accepted.

– https://lapetiteforaine.com/en/ must have previously accepted in writing the Customer's request and communicated to the Customer a file reference and the return procedure to be followed. Failure to comply with the foregoing conditions will result in the pure and simple rejection of the return, on the understanding that Lapetiteforaine.com cannot, in any case, bear any responsibility for the risks associated with the product concerned, and this would even be in its premises.

Given the conditions for the return of the products as defined above, it is expressly understood that any return of the goods delivered that have been the subject of associated benefits is excluded.

LIVRAISON

Upon receipt of the Products ordered, the customer or consignee will have to check the goods delivered, and will be aware of its conditions of employment. Delivery will be made by carrier. Where applicable, the customer undertakes to pay at receipt, all taxes, duties, taxes and other charges present and due for the delivery of these products themselves. Lapetiteforaine.com cannot at any time be held liable for this. In the case that one or more of the products ordered would be missing or deteriorated, the customer or consignee must make possible reservations to the carrier at the time of delivery. In case of apparent defects, the customer has the right to return under the conditions provided. For reasons of availability of the products ordered, an order may be subject to several successive deliveries to the customer. In the case that the customer would like the products ordered to be delivered to two separate addresses, two separate orders will be required.

https://lapetiteforaine.com/en/ is authorized to deliver in a comprehensive or partial manner. In any case, the delivery can only intervene if the Customer has fulfilled all of its obligations with respect to https://lapetiteforaine.com/en/. In the case of special manufacture, a delay in delivery cannot result in a cancellation of order. When receiving the products, it is up to the Customer to check, in the presence of the carrier, the good condition of the products delivered. In case of loss or damage at the reception, the Customer will have to issue any reservations.

Delivery costs:

All fees are calculated on your cart.

PREAMBULE

These “General Terms of Sale” apply to legal transactions relating to products marketed by Petite Foraine within its Lapetiteforaine e-commerce shop.com

These general terms and conditions of sale apply in their entirety to all sales of products and services offered on https://lapetiteforaine.com/en/.

DEFINITIONS:

In the following context, the words or expressions will have the following meaning:

Order: means the sale contract between https://lapetiteforaine.com/en/ and the customer of the Lapetiteforaine.com Internet shop.

Transaction: means all transactions, secure treatments, authorizations and agreements inherent in the payment of the price of the products ordered.

Product sheet: means classified information about a product provided by LaPetiteForaine.com during the sale of the product in its internet shop.

Products : means all the goods and services put on sale by https://lapetiteforaine.com/en/ in its internet shop.

Service: means the sale of Products by https://lapetiteforaine.com/en/ to customers of its Internet Store.

Internet Store: means the website of https://lapetiteforaine.com/en/ on which Products are presented and sold to customers.

ARTICLE 1 – OBJECT

The purpose of these General Terms and Conditions is to define the terms and conditions to which Lapetiteforaine.com offers and sells its products to its customers. These general terms and conditions of sale shall prevail over any other conditions contained in any other document, except for prior, express and written exemptions.

ARTICLE 2 – ACCEPTATION OF CONDITIONS

The customer acknowledges that at the time of the purchase of the order, the present general terms and conditions of sale and expressly declares to accept them unconditionally. These general terms and conditions of sale govern the contractual relations between https://lapetiteforaine.com/en/ and its client, both parties accepting them unconditionally.

ARTICLE 3 – COMMITMENT

Automatic recording systems are considered to be proof of the nature, content and date of the https://lapetiteforaine.com/en/ command will confirm to the customer the acceptance of the order by telephone and/or sms and the sending of a confirmation message to the email address that the customer has communicated. The sale will only be concluded from the sending of the order confirmation. https://lapetiteforaine.com/en/ reserves the right to refuse or cancel any order of a customer in particular in the event of insolvency of the client or in the case of a default in payment of the order concerned or an earlier delivery or a dispute in respect of the payment of an earlier order. The mentions indicated by the customer, when entering the information inherent in the order, imply the order.

https://lapetiteforaine.com/en/ cannot be held responsible for any errors made by the customer in the wording of the contact details of the recipient of the Order (e.g. shipping address, billing address) and delays in delivery or the impossibility of delivering the products ordered.

ARTICLE 4 – RETRACTATION

ARTICLE 5 – DELIVERY

Upon receipt of the products ordered, the customer or consignee will have to check the goods delivered, and will be aware of its conditions of employment. Delivery will be made by carrier. Where applicable, the customer undertakes to pay at receipt, all taxes, duties, taxes and other charges present and due for the delivery of these products themselves; the solidarity responsibility of https://lapetiteforaine.com/en/ cannot at any time be taken in this capacity. In the case that one or more of the products ordered would be missing or deteriorated, the customer or consignee must make possible reservations to the carrier at the time of delivery. In case of apparent defects, the customer has the right to return under the conditions provided. For reasons of availability of the products ordered, an order may be subject to several successive deliveries to the customer. In the case that the customer would like the products ordered to be delivered to two separate addresses, two separate orders will be required.

https://lapetiteforaine.com/en/ is authorized to deliver in a comprehensive or partial manner. In any case, the delivery can only intervene provided that the Customer has fulfilled all of its obligations with respect to https://lapetiteforaine.com/en/ In the case of special manufacture, a delay in delivery cannot result in a cancellation of order. When receiving the products, it is up to the Customer to check, in the presence of the carrier, the good condition of the products delivered. In case of loss or damage at the reception, the Customer will have to issue any reservations.

ARTICLE 6 – RETURN

In the case that the products delivered would not correspond to the customer’s order, LaPetiteForaine.com may, under the stated reserves, either accept the return of the products concerned, or reimburse the customer for the value of the product, or issue an asset equivalent to that initially charged for the products whose return has been accepted (excluding packaging and transport costs), and that will be credited to the customer’s account. Any acceptance of return is subject to the following conditions:

2/ Packaging and transportation costs for return and re-shipment are borne by the customer, with the exception of returns that may be caused by https://lapetiteforaine.com/en/

3/ The organisation of the transport of returned or resented products (choice, operating conditions and cost of the carrier) belongs to https://lapetiteforaine.com/en/

4/ The returned product must be in a perfect condition, without being used, with all of its accessories, documentation and in its original packaging not altered.

5/ Return request following an order error.

Ask in 48 hours.

Beyond this period no return will be accepted.

Given the conditions for the return of the products as defined above, it is expressly understood that any return of the goods delivered that have been the subject of associated benefits is excluded.

ARTICLE 7 – PAYMENT

The price charged to the customer is the price indicated on the order confirmation sent by https://lapetiteforaine.com/en/. The price of the products is payable by one of the means of payment proposed on the site on the day of the effective order. The order validated by the customer will only be considered effective when the secured bank payment center has given its agreement on the transaction. https://lapetiteforaine.com/en/ reserves the right to submit any acceptance of the order to the payment of a deposit. No discount will be granted for advance payments. Any default or delay in payment of more than 48 hours will result in the required amount within 24 hours. This 24-hour period will result in the cancellation of the order and the total loss of the deposit, without prejudice. Any penalties, are automatically and in full right acquired at https://lapetiteforaine.com/en/ without formalities and without prejudice to any action other than https://lapetiteforaine.com/en/ would be entitled to enter against the Customer. The amount of the penalties will be charged to all amounts due by the client in any way. In no case shall the payments due to https://lapetiteforaine.com/en/ be suspended or subject to any reduction or compensation without written agreement of the latter.

ARTICLE 8 – PRICE

The price is expressed in euro. The price shown on the product sheets does not include transportation costs. The price indicated in the order confirmation is the final price expressed all taxes included and including VAT. This price includes product prices, handling, packaging and transportation costs.

ARTICLE 9 – LOI APPLICABLE

These general terms and conditions of sale are subject to the law of the country of the head office of https://lapetiteforaine.com/en/

ARTICLE 10 – RESPONSIBILITY

https://lapetiteforaine.com/en/ cannot be held liable for damages of any kind, whether material or immaterial or bodily, that could result from poor operation or misuse of commercialized products. The liability of https://lapetiteforaine.com/en/ will, in any case, be limited to the amount of the order. In the event of difficulties in the application of this contract, the customer and https://lapetiteforaine.com/en/ reserve the possibility, before any legal action, to seek a friendly solution. Otherwise, for professional customers, the KAROUCLARK EOOD https://lapetiteforaine.com/en/ is the only competent trade tribunal, regardless of the place of delivery and the method of payment accepted.

ARTICLE 11 – GARANTIA

In all Lapetiteforaine.com cases may not be held liable for non-compliance with the regulations and legislation in the receiving country. The liability of https://lapetiteforaine.com/en/ is systematically limited to the value of the subject product determined on the date of its sale and this without the possibility of recourse to the brand or company producing the product. The customer can contact the customer service by email via the information given on the "contact" page of the site.

https://lapetiteforaine.com/en/

ARTICLES 12 – LEGAL INFORMATION

Information on the nominal information collected for remote sale is mandatory, as this information is essential for the processing and delivery of orders, the preparation of invoices and warranty contracts. The lack of information results in the non-validation of the order. In addition, https://lapetiteforaine.com/en/ undertakes not to communicate, free of charge or with counterpart, the contact details of its customers to a third party.

At no time the card numbers are in transit or stored on our servers, which guarantees you the best payment security. After registering the order, the contact details, telephone number and delivery address, the internet user is contacted within 48 hours by phone or email by a recommendation to confirm the order. The order will be by (CB, Visa or Eurocard/Mastercard..) directly on the site or by clicking on the secure payment link sent by sms or by email. By security measure, the payment link is valid 24H. The user will have to contact the https://lapetiteforaine.com/en/ site to receive a new secure payment link.

Security

A payment link is created with the Bank payment server that manages the various stages of the transaction according to a secure exchange protocol encrypting the information.

We only accept payments by CB and bank transfer.

Other means of payment

Payment by cheque or delivery is refused. Except exceptional acceptance by the recommendation.

https://lapetiteforaine.com/en/